Privacy Policy

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Effective Date: 2021

At Revenue Dial, your privacy is our priority. We understand the importance of protecting your personal data and ensuring transparency about how it is used. This Privacy Policy outlines how we collect, process, and safeguard your information in compliance with the General Data Protection Regulation (EU GDPR), the UK Data Protection Act (DPA), and applicable data protection laws in the United States.

This Privacy Policy is intended to supplement other privacy notices we may provide and applies to all visitors and users of our websites and services. It does not override any existing agreements or legal obligations.

1. Who We Are

Revenue Dial is a global leader in omnichannel communication and sales solutions, serving businesses in the United States, the United Kingdom, and the European Union.

  • Company Name: Revenue Dial
  • Registered Address: 17 Rotex Building, Quay Street, Durban, South Africa
  • Company Number: 8814633
  • VAT Number: 123 456 789
  • Data Protection Officer: Tony Warding

2. Scope of This Policy

This Privacy Policy applies to your use of Revenue Dial’s websites, including:

It does not cover third-party websites or services linked to or from our site. We encourage you to review the privacy policies of those third-party platforms.

3. What Data We Collect

We collect the following categories of personal data:

a. Personal Identifiable Information

  • Identity Data: First name, last name.
  • Contact Data: Email address, telephone number.

b. Technical Data

  • Device Information: IP address, browser type and version, time zone, operating system, and platform.
  • Cookies: Tracking data collected to enhance website performance and user experience. [See our Cookie Policy for details.]

c. Interaction Data

  • Details provided through contact forms, email inquiries, or live chat interactions.

4. How We Use Your Data

We process your personal data based on the following legal grounds:

  • Performance of a Contract: To provide requested services.
  • Legitimate Interest: To improve our services, respond to inquiries, and send marketing updates (with consent).
  • Legal Obligation: To comply with regulatory requirements.

Examples of usage include:

  • Responding to inquiries submitted via our contact forms or email.
  • Delivering marketing updates, product announcements, and service updates (if opted-in).
  • Improving website functionality through cookies and analytics.

5. Your Privacy Rights

Under applicable laws, you have the following rights:

  • Access: Request a copy of your personal data.
  • Correction: Update incomplete or inaccurate data.
  • Deletion: Request deletion of your personal data (“right to be forgotten”).
  • Objection: Restrict specific data uses (e.g., marketing).
  • Portability: Transfer your data to another service provider.
  • Withdraw Consent: Opt out of previously agreed uses of your data.

To exercise these rights, contact us at [email protected]. We aim to respond to all requests within one month.

6. How We Protect Your Data

Revenue Dial employs advanced security measures to ensure your data is protected:

  • Encryption: Secure transmission and storage of sensitive data.
  • ISO27001 Certification: Compliance with international security standards.
  • Data Access Controls: Restricted access to personal data based on roles.
  • Regular Audits: Frequent security assessments.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy. Typical retention periods include:

  • Inquiry Data: Retained for 12 months.
  • Customer Data: Retained for the duration of our business relationship and as required for legal or regulatory purposes.

8. Third-Party Sharing

To deliver our services effectively, your data may be shared with trusted third parties, including:

  • Data Centers: For secure storage.
  • Helpdesk Providers: To manage customer support inquiries.

Whenever data is transferred outside the European Economic Area (EEA), we ensure that:

  • Transfers to the United States comply with the EU-US Privacy Shield Framework.
  • Standard Contractual Clauses (SCCs) or similar safeguards are implemented.

9. Cookies and Tracking

We use cookies to personalize your experience and gather analytics on website usage. By visiting our site, you consent to the use of cookies. You can manage cookie preferences through your browser settings. For details, please review our Cookie Policy.

10. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect data from minors. If you believe a child’s information has been inadvertently collected, please contact [email protected].

11. Changes to This Policy

Revenue Dial reserves the right to modify this Privacy Policy at any time. Updates will be posted on our website, and you are encouraged to review this policy periodically. Continued use of our services constitutes acceptance of the revised terms.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact:

Revenue Dial
Email: [email protected]
Phone: +1 (737) 281-3132
Address:

Easy Holiday Head Office
75 Woodford Grove
Stamford Hill
Durban
4001

By using Revenue Dial’s website and services, you agree to this Privacy Policy. Your trust is our priority, and we are committed to safeguarding your personal information.

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