Customer experience is the new battleground for business success. Whether you’re a fast-growing SaaS startup in Austin, a B2B service provider in New York, or an established e-commerce brand in Los Angeles, your ability to connect with customers—quickly, authentically, and cost-effectively—can make or break your growth trajectory. That’s where 2CanTalks comes in.
Headquartered in Durban, South Africa, with a strategic presence in Austin, Texas, 2CanTalks is redefining what it means to be a global contact center. By blending the best of South African talent, cutting-edge technology, and a deep understanding of US business needs, 2CanTalks delivers outsourced sales and customer care solutions that help companies scale, save, and succeed.
But what makes 2CanTalks different from the sea of BPO providers out there? Why are more US companies turning to South Africa for their contact center services? And how can your business benefit from this new wave of offshore outsourcing? Let’s dive deep.
Bridging Continents, Building Connections
2CanTalks was founded on a simple but powerful idea: that great customer experiences start with great conversations. In a world where automation and chatbots are everywhere, 2CanTalks puts people first—training native-English South African agents to become true brand ambassadors for US companies.
With over 35 years of combined experience in business process outsourcing (BPO), the leadership team at 2CanTalks understands the unique challenges faced by US businesses. From the high cost of onshore call centers to the cultural disconnects that can plague offshore teams, they saw an opportunity to do things differently.
By establishing their headquarters in Durban—a city known for its strong call center culture and neutral English accent—2CanTalks tapped into a talent pool that’s both highly skilled and culturally aligned with US and UK customers. Their Austin, Texas presence ensures they stay close to their US clients, offering the responsiveness and accountability that American businesses expect.
At its heart, 2CanTalks is a full-service contact center, but their offerings go far beyond answering phones. Here’s how they help US businesses grow:
Outbound Sales & B2B Telemarketing
For many companies, outbound sales is the engine that drives growth. But building and managing an in-house sales development team can be expensive, time-consuming, and fraught with turnover. 2CanTalks solves this by providing dedicated SDR (Sales Development Representative) and BDR (Business Development Representative) teams who specialize in:
- Cold calling and lead qualification
- Appointment setting with decision-makers
- B2B telemarketing campaigns tailored to your industry
- Telesales solutions for high-ticket products and services
- Lead generation services that plug directly into your US sales funnel
Their agents are trained to understand your value proposition, speak your brand’s language, and engage prospects in meaningful conversations that move the needle.
Customer Care Solutions
Customer support is no longer a “nice to have”—it’s a strategic differentiator. 2CanTalks offers 24/7 customer care solutions across multiple channels, including:
- Inbound call center services for sales, support, and order management
- Email and live chat support for fast, convenient resolutions
- Social media monitoring and engagement to protect your brand reputation
- Content moderation to keep your online communities safe and positive
- Customer retention strategies that start with every interaction
Their human-first approach ensures that every customer feels heard, valued, and supported—no matter where they are in the world.
Business Process Outsourcing (BPO) & Customer Experience Management
Beyond sales and support, 2CanTalks offers a range of BPO services designed to help US companies focus on what they do best. This includes:
- Back-office support and data entry
- Customer experience management to drive loyalty and advocacy
- Telemarketing outsourcing for campaign flexibility
- Inbound and outbound call center services that scale with your business
- Offshore contact center solutions that deliver measurable ROI
By handling the operational heavy lifting, 2CanTalks frees up your internal teams to focus on innovation, growth, and customer success.
Why South Africa? The Strategic Advantage for US Companies
When most US businesses think of offshore call centers, they think of India or the Philippines. But South Africa is quickly emerging as the new frontier for contact center outsourcing—and for good reason.
Native-English Talent with a Neutral Accent
South Africa boasts a large pool of highly educated, native-English speakers with a neutral accent that’s easily understood by US and UK customers. This makes for smoother conversations, higher customer satisfaction, and fewer misunderstandings.
Cultural Alignment
South African agents are known for their empathy, professionalism, and ability to connect with Western customers. The country’s strong call center culture means agents are well-trained, motivated, and committed to delivering world-class service.
Cost-Effective BPO Solutions
By operating out of Durban, 2CanTalks is able to offer significant cost savings—up to 50% compared to onshore US teams—without compromising on quality. This makes it possible for US companies to scale their sales and support operations affordably, even in a challenging economic climate.
Time Zone Compatibility
South Africa’s time zone overlaps conveniently with both US and European business hours, enabling real-time collaboration and faster response times.
Robust Infrastructure
Durban is home to state-of-the-art contact center facilities, reliable internet connectivity, and a business-friendly regulatory environment. 2CanTalks leverages a cloud-based platform and remote workforce to ensure seamless service delivery, even in times of disruption.
Human-First Approach: The 2CanTalks Difference
What truly sets 2CanTalks apart is their commitment to a human-first approach. In an industry that’s increasingly automated, they believe that real conversations drive real results.
Brand Ambassadors, Not Just Agents : Every 2CanTalks agent is trained to become an extension of your brand. They learn your products, your values, and your tone of voice—so every customer interaction feels authentic and on-brand.
Measurable Outcomes : 2CanTalks doesn’t just promise results—they deliver them. Clients report shorter sales cycles, healthier pipelines, and improved ROI. Brands like HP, Spotify, Stripe, and HubSpot have trusted 2CanTalks to represent them on the front lines.
Scalability and Flexibility :Whether you need a small team for a pilot project or a full-scale contact center operation, 2CanTalks can scale up or down to meet your needs. Their cloud-based platform enables real-time tracking, campaign flexibility, and seamless integration with your existing systems.
Operational Transparency
2CanTalks is committed to transparency at every level. Their terms, privacy policy, and operational practices are publicly available, and they maintain a “high trust” rating from ScamAdviser. You always know where you stand—and where your data is.
Don’t just take our word for it. Here’s what some of 2CanTalks’ clients have to say:
“2CanTalks helped us reduce our sales cycle by 30% and double our qualified leads. Their team feels like an extension of ours.”
— VP of Sales, SaaS Company
“We were struggling with customer churn until we partnered with 2CanTalks. Their retention strategies and customer care solutions have made a measurable difference.”
— Head of Customer Experience, E-commerce Brand
“The cost savings are real, but what really impressed us was the quality of the agents. Our customers consistently rate their interactions as excellent.”
— COO, B2B Services Firm
2CanTalks is registered at 75 Woodford Grove, Stamford Hill, Durban, South Africa, operating as a South African LLC and governed by local law. This provides clients with the assurance of a stable, transparent, and compliant business partner.
Their strategic location in Durban gives them access to a deep talent pool and a supportive business environment, while their US presence in Austin ensures they remain responsive to American clients’ needs.
As more US companies look for ways to optimize costs, improve customer experience, and drive growth, the demand for high-quality, cost-effective BPO services is only going to increase. 2CanTalks is perfectly positioned to meet this demand, offering:
- Contact center services that feel local, even when they’re offshore
- Outbound sales and appointment setting that drive real revenue
- Customer care solutions that build loyalty and retention
- Call center outsourcing that’s flexible, scalable, and affordable
- B2B telemarketing and lead generation services that fuel your pipeline
- Customer support services that enhance your brand reputation
- Telesales solutions and customer retention strategies that deliver results
- Global call center expertise with a human touch
If you’re a US business leader looking to scale your sales or support operations, partnering with 2CanTalks is simple. Their consultative approach means they’ll work with you to understand your goals, design a custom solution, and deliver measurable outcomes.
Whether you need outbound call center services to boost your lead generation, inbound support to delight your customers, or a full suite of BPO services to streamline your operations, 2CanTalks has the expertise, technology, and talent to help you succeed.
Frequently Asked Questions
Is 2CanTalks only for large enterprises?
Not at all. 2CanTalks works with businesses of all sizes—from startups to Fortune 500 companies. Their flexible, scalable solutions mean you get exactly what you need, when you need it.
How does 2CanTalks ensure quality?
Every agent undergoes rigorous training and ongoing coaching. Performance is tracked in real time, and clients receive regular reports on key metrics like customer satisfaction, first-call resolution, and sales conversions.
What about data security and compliance?
2CanTalks adheres to strict data protection standards and is governed by South African law. Their cloud-based platform is secure, and all client data is handled with the utmost care.
Can I visit the Durban office or meet the team?
Absolutely! 2CanTalks welcomes client visits and encourages close collaboration. Their Austin, Texas presence also makes it easy for US clients to connect in person.
Customer expectations are higher than ever, and competition is just a click away, your contact center is more than a cost center—it’s a growth engine. 2CanTalks combines the best of South African talent, US business acumen, and cutting-edge technology to deliver contact center services that help you win.
If you’re ready to transform your customer experience, boost your sales, and scale your business—without breaking the bank—2CanTalks is the partner you’ve been looking for.
Discover more at 2cantalks.com and see how a human-first approach to contact center outsourcing can power your next stage of growth.
Interested in learning more about contact center services, outbound sales, appointment setting, or customer care solutions? Check out our blog for expert insights, case studies, and tips on making the most of your BPO partnership.